Last updated: July 1, 2025
All HorseFil orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays) after payment is confirmed. You will receive a confirmation email with your order details once your order has been placed, and a separate shipping notification with tracking information once your order has been dispatched.
During promotional periods or high-volume sales events, processing may take up to 5 business days. We appreciate your patience during these times and will communicate any significant delays.
Standard shipping is available for all orders within the continental United States. Shipping rates are calculated at checkout based on your selected package and delivery address.
Expedited shipping options may be available at checkout depending on your location. Additional fees apply for expedited services. Please note that expedited shipping applies to transit time only; processing time remains the same.
After your order has been processed and shipped, estimated delivery timeframes are as follows for the continental United States:
These are estimates only. Actual delivery times may vary due to carrier delays, weather events, peak shipping periods, or other factors outside our control. We ship from our fulfillment center in the United States.
At this time, HorseFil ships primarily to addresses within the United States. International shipping availability varies. If you are located outside the US, please contact our support team at support@cartpanda.com to inquire about options for your specific country.
Please note that international shipments may be subject to customs duties, import taxes, and brokerage fees assessed by the destination country. These fees are the responsibility of the recipient and are not included in your order total.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order through the carrier's website using the provided tracking number.
If you do not receive a shipping confirmation email within 4 business days of placing your order, please check your spam folder and then contact our support team.
Please ensure your shipping address is complete and accurate at the time of checkout. HorseFil Wellness is not responsible for orders shipped to incorrectly entered addresses. If you realize you have entered an incorrect address, contact us immediately at support@cartpanda.com. We will do our best to correct the address if the order has not yet been shipped, but we cannot guarantee changes can be made once an order is in processing.
HorseFil Wellness is not liable for packages that are lost or stolen after confirmed delivery to the address provided at checkout. If your tracking information shows "Delivered" but you have not received your package:
We will make reasonable efforts to assist in resolving lost package situations on a case-by-case basis.
If your order arrives damaged, please take photographs of the damaged packaging and product and contact us at support@cartpanda.com within 7 days of delivery. We will work with you to arrange a replacement or refund as appropriate.
For shipping-related inquiries, please contact: